CHECK OUR MOST FREQUENT QUESTIONS AND ANSWERS
Akistro.com is an Internet store. We do not have a traditional brick and mortar store but our office is in located in Whittier, California, USA.
Pay your way, whether it’s credit, debit, or your bank account
We accept all major types of credit cards through our secure terminals & the following methods of payment:
Credit and Debit Cards (Square) Visa, MasterCard, American Express, and Discover
Credit and Debit Cards (PayPal) Visa, MasterCard, American Express, and Discover. Also, PayPal Credit, and Much More…
Afterpay Shop now. Pay in 4. Always interest-free
Cheques and Money Orders (Checks) NOTE: This Cheque Service Takes Longer to Process. Make all Checks Payable to: Akistro®
Please send a check to:
Akistro®
10412 Portada Dr
Whittier, CA 90603
United States of America
For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Please ensure that your billing name is entered exactly as it appears on your card.
Order Confirmation Email: You will receive a confirmation of receipt email shortly after you successfully placed an order online.
Shipping Confirmation Email: You will receive a confirmation email with a tracking number.
Order Cancellation Email: You will receive a cancellation email if your order is fully or partially canceled.
Return Email: You will receive a confirmation that we have received your returned order. We will inspect the products you returned and refund you if they meet the requirements of our Return Policy. Returns generally take 2-4 weeks to process.
Go to My Account and enter your username and password.
If you have received a damaged item or believe an item is defective, please contact Customer ServiceS at 1-323-247-2071 or via customersupport@akistro.com
NO REFUNDS ACCEPTED.
Return and exchange policy
This is a limited or no-refund policy and refunds and exchanges are not required by law. Please do not assume Akistro will allow you to return the product(s) if you change your mind.
For hygiene reasons, under California Healthy Law we do not offer refunds or exchange for wrong size choices as the item cannot be reselled – Check our store’s return policy before you buy.
NO REFUNDS ACCEPTED.
Although, Akistro does not accept returns for a refund or credit, If your posing trunks are faulty or defective in any way, we gladly provide an equal exchange within seven days of purchase when goods are returned with a receipt.
All returns must be within 7 days of original purchase. Returns for exchanges after the 7 day period are not accepted.
please contact Customer ServiceS at 1-323-247-2071 or via customersupport@akistro.com
READ CAREFULLY BEFORE CONFIRMING YOUR ORDER!
Any items that are sent for return that show any signs of wear will be immediately returned to you at your expense.
Please contact Customer ServiceS at 1-323-247-2071 or via customersupport@akistro.com
HOW DO I CHANGE OR CANCEL MY ORDER ?
Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product.
Please see our Return Policy for additional information.
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If an item is defective, We will replace or exchange it, or even provide a full refund – if approved.
We do not accept returns, exchanges, or refunds for personal items such as posing trunks, underwear, socks, head wear, gym/workout accessories, or the like due to hygiene issues.
Please Note: All items “On Sale” are considered final and do not qualify for a return or an exchange.
Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product.
Please see our Return Policy for additional information.
***
If an item is defective, We will replace or exchange it, or even provide a full refund – if approved.
We do not accept returns, exchanges, or refunds for personal items such as posing trunks, underwear, socks, head wear, gym/workout accessories, or the like due to hygiene issues.
Please Note: All items “On Sale” are considered final and do not qualify for a return or an exchange.
YES! We ship around the globe. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to Akistro, if necessary.
Yes, Packages sent to overseas military bases or diplomatic locations (APO, DPO, FPO) are shipped via USPS Priority. Military addresses are part of the US Market.
Certain US territories, such as Guam, American Samoa, US Virgin Islands, Puerto Rico, Northern Mariana Islands, and Palau also use USPS Priority. US territories are part of the US Market.
Location & Shipping Time:
Europe, Atlantic: Approximately 7–9 business days
Iraq, Afghanistan, Middle East: Approximately 7–13 business days
Japan, Korea, Pacific Islands, Far East: Approximately 7–9 business days
Central America, South America, Caribbean: Approximately 7–9 business days
Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.
You may reach our customer service several ways:
Email: customersupport@akistro.com
phone: 1-323-247-2071
To redeem a promotion or coupon code, enter the code in the appropriate field on the Shopping cart page. Be sure to enter the code with the exact spelling and capitalization as shown. You must click “redeem” in order for the discount to be applied. The discounted amount will be displayed on the Shopping cart and Order Summary pages. If the code is invalid, expired, or you have not placed the correct products in the shopping cart, a discount will not be applied.
Please also refer to our detailed Terms and Conditions regarding use of this site.
Copyright © Akistro 2025_ All rights reserved | SUPERTRUNKS™ | PROFESSIONAL VIRTUS™ | SUPERCILIOUS ELITE™ | CLASSIC PHYSIQUE BRIEFS™ | GOLDEN ERA VINTAGE CLASSIC™ | SUPERCILIOUS™ | Akistro – All text, graphics, Images, logos, videos, data compilation, and any other works of authorship contained within this site are property of Akistro™ or our suppliers, our retailers, our associates and all are protected by the United States and international copyright laws. Akistro’s images and pictures and the names of our products and names on our product collections are not public domain – All work is copyrighted.
